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Patient Access

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Patient Access allows you to connect to your GP Practice – First Medical. Although the app has been designed for the NHS, some of its features can be used here in Jersey such as book appointments and order repeat prescriptions.

HOW TO REGISTER

  • STEP 1

Activate your online access

Contact First Medical to request access to the online services. You can call 01534723318 or email admin@firstmedical.gpnet.je

Once your access is approved, you will receive an email with a registration letter. This letter will provide you the codes required for step 4.

  • STEP 2

Download the Patient Access App

  • STEP 3

Create a Patient Access Account

To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app.

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Note

If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in.

  1. On the Patient Access sign in screen, select Register now.
  2. Enter your personal details.
  3. Click continue.
  4. Enter your email address and create a password.
  5. Accept the Terms and Conditions.
  6. Select Create account.
  7. Enter a mobile number (this is optional and you can choose to Skip for now)
  8. Click Continue
  9. Verify your email address. Now your account has been created you must verify your email address. An email will be automatically sent to the email address you registered your Patient Access account with. This will provide you with a link to verify your account.
    Please note:
    • The verification email will expire in 24 hours. If you have not verified your email address within 24 hours, you can click Re-send verification email to send a new link to your email address.
    • You can click Skip verification for now to verify your email address at a later time. However, please be advised that you can only skip verification for 10 days, after this your account will be locked until you have verified your email address.
  10. You will be prompted install an Authenticator App on your device. Once you have done so, click Continue.  

11. Open your third-party authenticator app and either scan the QR code or enter the text code provided in Patient Access.  

    12. Click Next.  

    13. Enter the 6-digit code that appears in your authenticator app.

    14. Click Verify.  

    15. Your Patient Access account now has two-factor authentication applied using TOTP. When you next sign-in to Patient Access, you will be asked to enter your 6-digit code using your authenticator app.

    16. Click Done to be directed to your Patient Access dashboard.

        • STEP 4

        Link your account to First Medical

        1. Select Link Your GP Practice, at either the end of the registration process

        … or from the navigation pane

        1. Select Continue with registration letter.
        2. Enter the Linkage key, ODS code, Account ID from the registration letter.
        3. Select Confirm details.  
        4. Confirm your personal details by completing the required fields (last name and date of birth)
        5. Select Link account.
        6. On the confirmation screen, select Done.
        7. Your account has been linked to your practice. 

        HOW TO INSTALL AN AUTHENTICATOR APP

        You will be prompted to install a third-party authenticator app as part of the process below. This app will provide you with access to the Time-Based One Time Passcode (TOTP) that will be required when signing in to Patient Access in future. 

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        Please note:

        You can use any authenticator app of your choice on your mobile, tablet or desktop device. 
        Many authenticator apps are free. The top reviewed apps listed in official app stores, such as the App Store or Google Play, are more likely to be reputable.
        Be aware of ‘sponsored’ advertised products, which can be listed high up the store.
        Be aware of adverts appearing within other apps (including authenticator apps).
        Do research before installing any additional apps / software to check if it’s reputable. 
        If an app charges a subscription fee (or offers an initial free trial) you can always choose a different authenticator app.

        Some examples of free authenticator apps are listed below: 

        Android

        iOS

        Windows

        Mac OS

        Linux

        Authenticator  

        Keepass

        HOW TO USE THE APP

        • BOOK APPOINTMENTS
        1. Under ‘Your GP practice services’, select the type of service you would like to book e.g. general GP appointment, telephone appointment etc.

        2. If required, you can filter appointments by specific clinician, gender or language. The option to select language is not available to all users.

        3. Select the appropriate time.

        4. Add the reason for your appointment. For example, this might include the symptoms you’re experiencing so your GP is aware prior to your appointment.

        5. Select Book Appointment. The appointment has been booked.

        Cancel an appointment

        • REQUEST REPEAT MEDICATION
        • Please note that Patient Access can be used only for requesting repeat prescriptions, not acute or one-off medications
        • Acute medication is for information only (if more is required, please contact First Medical). 
        • If number of authorised issues has expired (for example, GP has authorised 6 issues of medication over 6 months and all have been issued should) you contact us directly for further guidance.
        1. Do one of the following:
          • Select New medication order from the Latest repeat medication order section of the homepage.
          • Select Repeat Medication from the menu, then New medication order.
        2. Select + to add the medication(s) you would like to request, or use Select all medications from the right-hand panel. All selected medications can be viewed in the right-hand panel. 
        1. Select Request ‘X’ medications.
        2. Enter a message with request details: number of months that you would like to request and which surgery is closest to you to pay and collect (for example, 3 months to collect from Bath Street)
        3. Select Order medication.
        4. Your prescription request has been sent. 

        Once the prescription is ready, you’ll be notified by text and you pay on collection. Alternatively, you can pay online by using the link https://pl.citypay.com/VFxSEFlABg/~FirstMedical