Contact Us

Your custom is very important to us and we’re always grateful for any feedback you can give us on our services.

If you have any questions or comments relating to our services then please get in touch with full details of your enquiry/comments to enable us to respond to your request/feedback.

You can:

Email us: admin@firstmedical.gpnet.je or accounts@firstmedical.gpnet.je

Call us: 01534 723318

Write to us: Bath Street Health Centre, 87-91 Bath Street, St Helier, JERSEY, JE2 4SU

How do I make an appointment with my doctor? Please call 01534 723318 to make an appointment, alternatively use Patient Access.

Can I contact you by Email, Facebook & Twitter? We welcome feedback from our patients, via email or social media. However we ask that patients do not request appointments or share sensitive medical information using email, facebook or twitter as they are not private.

How do I contact my doctor when the practice is closed? If the practice is closed and you would like to see a doctor please contact the GP Out of Hours Service.

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We make every effort to give the best service possible to everyone who attends our practice, and we welcome your views and comments. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible. We hope that you will raise any concerns with any member of our team at the time they occur. 

How to lodge a complaint

You can make your complaint in the method most convenient to you, however our preference is to receive the detail of your complaint in writing rather than by telephone, therefore ensuring that all the facts of your complaint are recorded correctly. You can write or email Admin@firstmedical.gpnet.je.

First Medical Bath Street
St Helier
JE2 4SU

We will acknowledge your complaint within 4 days of receipt.